BeautySuite vs Booksy: the diary and the receptionist do not compete
Booksy runs your diary and can bring you clients with Boost. BeautySuite answers the phone using your treatment menu. Pros and cons of both, with prices from their websites.
You probably already use Booksy, or have thought about it. That is why this comparison starts with what matters: BeautySuite is not an alternative to Booksy. Booksy runs your diary. BeautySuite answers the phone and the chat using your treatment menu and sends the client to your Booksy booking link. They are compared because people search for them together, but most of those who sign up for BeautySuite keep using Booksy. What follows is what their official pages say on 21 October 2026 and what BeautySuite does today. Where we could not check something, we say so.
What each one is
Booksy is an application for running a beauty business: diary, online booking by link, confirmations and reminders, payments by phone or card terminal, and a marketplace where you can appear in front of new clients. BeautySuite is a voice and chat receptionist with artificial intelligence: it answers from a button on your website or a voice page, gives prices and durations from your treatment menu and sends your booking link. Every conversation is recorded with audio, transcript and summary.
What each one costs
According to its Spain page, Booksy costs €34.99 plus VAT per month with all features and €8 plus VAT for each additional employee, with a seven-day trial, no card needed and no lock-in. Boost, its optional shop window, has no fee and charges 30% of the cost of the first visit of a new client it brings in, capped at €50 plus VAT. Phone payments carry 2% plus €0.15 per transaction. BeautySuite, on its Entry plan for aesthetics and nails, costs €59 a month excluding VAT, paid annually with the launch offer until 31 December 2026 (€99 at the standard rate), with no commission per appointment and no lock-in.
Pros and cons of Booksy
- Pro: it is a complete management tool, with diary, bookings, payments and notifications. One fee covers what you need to work.
- Pro: according to its page, confirmations and reminders carry no extra cost.
- Pro: it has an optional marketplace for winning new clients, which only charges when one arrives.
- Pro: clear, published pricing, with a free trial and no lock-in.
- Con: it does not answer by itself when someone rings with a question while you are in the treatment room. On the pages we consulted we did not find a voice call answered by AI.
- Con: the Boost commission can add up if you win many new clients that way, and its conditions are worth reading.
- Con: the fee grows with each person on the team.
Pros and cons of BeautySuite
- Pro: it takes the voice call while you work and answers in the caller's language (this is an instruction to the assistant, with no published measurement).
- Pro: it gives prices and durations from your menu, which it imports from your public Booksy profile in one step.
- Pro: every conversation is recorded, with audio, transcript and summary, so you can check what was said.
- Pro: it replaces nothing and does not require you to migrate; no commission per appointment.
- Con: it does not book or touch your diary; the client has to press your link.
- Con: it does not bring new clients, take payments or send appointment reminders.
- Con: it is one more fee, and today the call is made from the browser, without dialling a number.
- Con: an AI speaks in your name, and that calls for listening to the first calls.
When to choose Booksy alone
If your diary is full, almost all your clients book on their own from the link and you hardly lose any enquiries by phone, Booksy is enough for you. If you also want to win new clients and accept the Boost commission, better still. Do not pay for an AI receptionist just because it exists.
When it makes sense to add BeautySuite
If you work alone or nearly so, you lose calls during treatments, you answer the same questions several times a day and you serve clients who speak other languages, BeautySuite fills that gap without touching Booksy. The natural combination is this: Booksy takes the bookings, BeautySuite answers and sends the client to book in Booksy. The feature is explained in the article on the treatment menu imported from Booksy or Treatwell, and the whole picture is in the market pillar.
One last piece of advice: do not change diary because of this. If you doubt whether it is worth it, listen to a sample call on the BeautySuite website and decide on what you hear.
If you do add it, treat the first fortnight as a trial of your own. Listen to the recordings, check that the prices it quotes match your menu and note any question it could not answer, so you can add it to the menu. That small routine is what separates a tool that quietly works from one you stop trusting.