BeautySuite vs Treatwell: a shop window with a commission and a receptionist without one
Treatwell brings you new clients in exchange for a commission. BeautySuite answers the ones who already ring you. Pros and cons of both, with the terms from their website.
Treatwell and BeautySuite solve almost opposite problems. Treatwell brings you people who did not know you. BeautySuite looks after the ones who have already found you and answers when you cannot pick up the phone. They meet at one practical point: BeautySuite can import your treatment menu from your public Treatwell profile. This comparison comes from the pricing page that Treatwell publishes for professionals in Spain, read on 21 October 2026, and from what BeautySuite does today.
What each one is
Treatwell is a marketplace: a site where people search for and book beauty treatments. For professionals it includes management software with a digital calendar, unlimited appointments, email reminders to clients, team management, reports, a point of sale and review management; e-invoicing appears only on the Advanced plan. BeautySuite is a voice and chat receptionist with AI that uses your menu to answer and sends people to book on your own link, whether that is Treatwell or another tool.
What each one costs
For Spain, Treatwell states a 25% commission on each new client, 0% commission on repeat bookings on both of its plans (Starter and Advanced) and 2% plus VAT for processing online payments made in advance, with a minimum 12-month contract. It mentions a monthly fee, but the page we read does not show the amount, so we do not write it: check it on their website. BeautySuite, on the Entry plan for aesthetics and nails, costs €59 a month excluding VAT, paid annually with the launch offer until 31 December 2026 (€99 at the standard rate), with no commission per appointment and no 12-month commitment.
Pros and cons of Treatwell
- Pro: it is the only one of the two that brings you new clients. If your problem is filling the diary, it is what you need.
- Pro: with 0% commission on repeat bookings, someone who is already your client costs you nothing.
- Pro: it includes full software with calendar, email notifications, reviews and a point of sale.
- Con: the commission on a new client is high and is paid for every one who arrives through the marketplace.
- Con: a minimum 12-month contract, according to its page.
- Con: it does not answer by voice when someone rings your centre with a question. In what we read there is no AI receptionist.
Pros and cons of BeautySuite
- Pro: it answers by voice and chat while you work, with your prices and your durations.
- Pro: it imports your menu from your public Treatwell profile and does not make you change anything.
- Pro: it records every conversation so you can listen to it, read it or see its summary.
- Pro: no commission per appointment.
- Con: it does not bring you new clients. It is not a shop window.
- Con: it does not book or touch your diary, does not take payments and does not send appointment reminders.
- Con: one more fee, and the call is made from the browser, without dialling a number.
When to choose Treatwell
If you are starting out, have free slots and want new people to find you, Treatwell makes sense, as long as you work out the commission on your average treatments and read the contract. If your diary is already full of clients who know you, the marketplace adds less and the new-client commission weighs just the same.
When to add BeautySuite
If you use Treatwell (or any other diary) and what you lack is someone to pick up the phone and answer the usual questions while you work, BeautySuite adds on without touching anything: it takes your menu from Treatwell, answers and sends the client to book on your link. We explained it in the article on answering from your menu imported from Booksy or Treatwell. And if you want to see all the pieces together, the market pillar compares the three kinds of tool.
A practical way to decide is to look at your own week rather than at either price list. Count how many of your clients today came from a marketplace and how many already knew you. Then note how many calls you could not take in the last few days, and what those callers were asking. If the first number is small and you have empty slots, the marketplace question comes first. If your diary is healthy and the second list is long, the receptionist question comes first. Neither answer needs a change of diary, and neither tool stops you from using the other. Whatever you choose, write down the date and the reason, so that in six months you can check whether the decision still holds.